Coubic, The Scheduling and Appointment Booking Solution Raises $500K.
Tokyo-based startup Coubic, which has launched a cloud-based solution much earlier during this month, has recently manage to raise 50 million yen ($500,000) from DCM and GREE ventures during last week. Their application helps companies and retailers receive booking request from their customers, as well as manage their schedules on any device.
Some people would express that utilizing a simple web form would be a simple enough way to collect booking request from their customers. So how will Coubic contribute value here? reporters were giving a chance to visitor their new offices within Shibuya to speak with the company’s co-founder and CEO Hiroshi Kuraoka to find out more.
Over the past couple of years, plenty of startups have launched cloud-based services to serve business back office operations.
What’s exactly unique about these services that don’t require technical expertise, and time-consuming work can be done even on smartphones and tablets. Well then, what about office operations? When companies or retailers set up an online form in order to receive appointment request from customers, they usually use a a web form and sort received request by using basic tools such as Excel , and import them to SalesForce or other enterprise systems for customer relationship management.It can also be quite difficult to find and easy-to-use solution when it comes to marketing.
There aren;t really any kinds of stand-out cloud service that allows business to complete all their front office operations. This space has been dubbed as a red ocean due to there being many ways to address this particular problem, but many of the solution are not technically easy to implement. SO the company has developed a solution that focuses on appointment reception.
Their users include a various amount of business, including hair salons, yoga studios, cooking schools, lawyers, and accountants. Customers can book appointment on their Coubic page typically linked from ones own website. If users have the Coubic iOS application on their mobile device, they shall receive a push notification when a customer request an appointment. When they launch the application, they can make a follow-up call to the customer and include the appointment onto Google Calendar, Kuraoka further elaborated:
The app’s user interface delivers a responsive web design to customers, so that they can book appointments on smartphones or tablets as well as via desktop browser. The dashboard for businesses is also available on mobile. You can complete every task on mobile, from setting up a reception page to managing appointments.
The dashboard shall allow users to view appointment, with each appointment associated with the profile of the customer that made it. So users can now easily keep track on how many times a customer has visited their business, or how many months have passed since the previous visit.
Back office operations are highly important for any companies regardless of their size. Front officer operation can help make a users business more profitable, but things can still runs smoothly without them.
Compared to cloud-based back office services like accounting SaaS, our service is less essential for business and so we can’t charge so much. That’s why we have to take a big share of the market. Appointment booking is needed everywhere in the world. […] So I think global expansion would be relatively easy.
With that in mind, their platform was already available in English and Korean as well as Japanese at the time of launch. They are exploring the possibility of global expansion beginning with Asian countries.